Return Policy

Return Policy

Last updated: 15 July 2026

Company & Contact

Legal Name: Webcable Media Private Limited (Brand: Gadget Ninja)
Registered Office: E4/397, Arera Colony, Bhopal, Madhya Pradesh, India – 462026
GSTIN: 23AABCW9803B1ZO
Website: www.gadgetninja.in
Email: help@gadgetninja.in
Toll-Free: 1800-889-0124
WhatsApp: +91-9238297631

This Return Policy covers what qualifies for a return, the proof required, and how the return/pickup process works. For refund amounts, payment methods, and timelines, see our Refund Policy.

1. Scope

Applies only to orders placed on our official Shopify store (www.gadgetninja.in). Amazon and Meesho orders follow those platforms' own return policies.

2. What Qualifies for a Return

  • Product damaged in transit
  • Wrong item received (variant, color, or product)
  • Item missing from the package
  • Functional/manufacturing defect appearing within 7 days of delivery

We do not accept returns for change of mind, size/color preference after ordering, orders placed by mistake, "ordered but no longer want," or minor color/finish variation caused by screen/lighting differences.

3. Return Window

  • Transit damage: must be reported within 48 hours of delivery.
  • Functional/manufacturing defect: must be reported within 7 days of delivery.
  • Wrong item / missing item: must be reported within 48 hours of delivery.

Requests raised after these windows are not accepted. Courier delivery timestamps are decisive.

4. Proof Required

Every return request requires a single, continuous, unedited video — from the sealed package being opened through to the issue being clearly shown (damage, wrong item, missing item, or the defect in use). Photos alone, edited videos, or cut recordings are not accepted.

Also provide your order number and the phone number/email used to place the order.

Keep the original packaging until pickup is completed — items without original packaging may not be accepted for pickup.

5. How the Return Process Works

  1. Email help@gadgetninja.in or WhatsApp +91-9238297631 with your order number, video proof, and a description of the issue.
  2. We review and respond within 48 hours confirming eligibility.
  3. If eligible, we arrange courier pickup of the item directly from your address.
  4. Once the return is confirmed, your replacement is dispatched or your refund is initiated per our Refund Policy.

Unsolicited returns sent without prior approval from us are not accepted.

6. Return Shipping Cost

For transit damage claims, we arrange pickup; the return freight cost (₹150, or actual volumetric weight, whichever is higher) is deducted from any refund. For wrong-item, missing-item, and functional defect claims resolved by replacement, no return shipping cost applies to you.

7. Condition of Returned Product

Products must be returned in the condition reported (i.e., showing the reported damage/defect, not further used or altered). If our inspection finds the product does not match the claim, the request will be declined.

8. Multi-Item and Combo Orders

For orders with multiple items or combos, only the specific item that is damaged, incorrect, missing, or defective is eligible for return — the rest of the order is not affected.

9. What Happens If a Return Isn't Accepted

If a return request doesn't meet the eligibility criteria above (outside the return window, no valid proof, or excluded reason), the request will be declined and the product will not be picked up.

10. Customer Responsibilities

Please ensure the pickup address is correct and that someone is available at the scheduled pickup time. We are not responsible for failed pickups due to incorrect address or unavailability, though we will assist in rescheduling.

11. Abuse Prevention

We reserve the right to decline return requests, and to restrict future orders, for customers showing a pattern of repeated or suspicious claims.

12. Grievance Officer

As required under India's Consumer Protection (E-Commerce) Rules, 2020:
Name: Sahil Henry
Email: help@gadgetninja.in

13. Governing Law & Jurisdiction

This policy is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh, irrespective of the customer's location within India.

14. Policy Updates

We reserve the right to update this policy at any time without prior notice. The latest version is effective immediately upon posting on www.gadgetninja.in and applies to all orders placed thereafter.

15. Acknowledgement

By purchasing on www.gadgetninja.in, you confirm that you have read, understood, and agreed to this Return Policy alongside our Refund Policy.