Refund policy

Refund & Replacement Policy

Last updated: 15 July 2026

Company & Contact

Legal Name: Webcable Media Private Limited (Brand: Gadget Ninja)
Registered Office: E4/397, Arera Colony, Bhopal, Madhya Pradesh, India – 462026
GSTIN: 23AABCW9803B1ZO
Website: www.gadgetninja.in
Email: help@gadgetninja.in
Toll-Free: 1800-889-0124
WhatsApp: +91-9238297631

1. Scope

This policy applies only to orders placed on our official Shopify store (www.gadgetninja.in). Orders placed on Amazon or Meesho are governed by those platforms' respective policies.

2. Definitions

  • Defective Product: A product damaged in transit, or with a genuine manufacturing/functional fault.
  • Incorrect Product: A product that differs from what was ordered (wrong variant, color, or item).
  • Eligible Claim: A request that meets all conditions set out in this policy.
  • Invalid Claim: A request based on excluded reasons, without required proof, or outside the stated time window.

3. When Refunds/Replacements Apply

We only accept claims for:

  • Product damaged in transit
  • Wrong item received
  • Item missing from package
  • Functional/manufacturing defect appearing within 7 days of delivery
  • Order that cannot be fulfilled due to unavailability of stock

We do not accept claims for change of mind, size/color preference, orders placed by mistake, or minor color/finish variation due to lighting or screen differences.

4. Damaged Product (Transit Damage)

  • Must be reported within 48 hours of delivery.
  • A mandatory unboxing video is required as proof — a single, continuous, unedited recording from the sealed package being opened through to the damage being shown. Edited or cut videos are not accepted.
  • Include your order number and the phone number/email used on the order.
  • Keep the original packaging until pickup is completed.
  • Resolution: Free replacement is offered by default (same item, or a different in-stock variant/color on request — see Section 9). Refund is offered only if replacement is genuinely unavailable.
  • One replacement is offered per order. If the replacement is also found defective, it moves to a refund rather than a second replacement.
  • We arrange pickup of the damaged item. Return freight (₹150, or actual volumetric weight cost, whichever is higher) is deducted from any refund issued.
  • Damage caused by customer mishandling after delivery is not covered.
  • For multi-item orders, only the damaged item is refunded/replaced — the rest of the order stands.

5. Wrong Item Received

Replacement only — no refund. Unboxing video required as proof.

6. Item Missing From Package

The missing item is shipped free of charge — no refund. Unboxing video required as proof.

7. Functional/Manufacturing Defects (Post-Unboxing)

If a product functions correctly at unboxing but develops a genuine defect within 7 days of delivery, submit a video demonstrating the issue (single, continuous, unedited recording). Resolution is replacement only, no refund.

8. Out-of-Stock / Order Cannot Be Shipped

Full refund, no deductions, when we are unable to fulfill your order due to stock unavailability.

9. Replacement Not Available

If a replacement is genuinely unavailable (product discontinued or out of stock) for a wrong-item, missing-item, or 7-day functional defect claim, it falls back to a full refund per Section 11's payment terms.

If you'd prefer a different color/variant of the same product as your replacement (subject to stock), we're happy to swap it. Any price difference between variants is payable by, or refundable to, you accordingly.

10. Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has shipped, it cannot be cancelled — the damage/defect/wrong-item process above applies instead. A delayed delivery alone (with no damage or defect) is not grounds for refund or cancellation once shipped. Refunds for orders cancelled before shipping are processed within 10-15 business days, per Section 11.

11. Refund Payment & Timeline

  • Prepaid orders: refunded to the original payment method.
  • COD orders: refunded via bank transfer (NEFT/UPI). The receiving bank account must be in the name of the customer on the order.
  • Refunds are based on the price actually paid (post-discount), not MRP.
  • Shipping fees, where charged, are not refunded.
  • Approved refunds are processed within 10–15 business days.

12. COD Delivery Refusal

Unjustified refusal of a COD delivery may result in future COD orders being blocked for that customer.

13. Abuse Prevention

We reserve the right to refuse claims, and to restrict future orders, for customers showing a pattern of repeated or suspicious claims, or fraud.

14. GST Invoice

A GST invoice is included with every shipment.

15. How to Initiate a Claim

Email: help@gadgetninja.in
Toll-Free: 1800-889-0124
WhatsApp: +91-9238297631

We respond within 48 hours. Please include your order number, registered phone number/email, and the required video proof.

16. Grievance Officer

As required under India's Consumer Protection (E-Commerce) Rules, 2020:
Name: Sahil Henry
Email: help@gadgetninja.in

17. Limitation of Liability

Our total liability for any claim under this policy is limited to the value of the order in question. We are not liable for any indirect, incidental, or consequential loss.

18. Data Privacy

Bank account/UPI details collected for processing COD refunds are used solely for that purpose and are not stored beyond the refund cycle or shared with third parties.

19. Disputes & Escalation

Refund and replacement decisions are made strictly per the terms of this policy. Escalation does not alter these terms. Customers retain all rights available to them under the Consumer Protection Act, 2019.

20. Governing Law & Jurisdiction

This policy is governed by the laws of India. All disputes are subject to the exclusive jurisdiction of the courts at Bhopal, Madhya Pradesh, irrespective of the customer's location within India.

21. Policy Updates

We reserve the right to update this policy at any time without prior notice. The latest version is effective immediately upon posting on www.gadgetninja.in and applies to all orders placed thereafter.

22. Acknowledgement

By purchasing on www.gadgetninja.in, you confirm that you have read, understood, and agreed to this policy.